Frequently Asked Questions
Please select from the following Frequently Asked Questions. Have a question you don't see? Give us a call or email our Customer Service Team.
- Product Fit, Selection & Care
- Shipping & Delivery
- Payments & Promotions
- Returns & Refunds
- Orders & Account Management
- Contact Mechanix Wear
Product Fit, Selection & Care
How should we choose the right glove for a job? Start with the hazard, not the product. Ask: what can cut, puncture, crush, burn or contaminate the hand here? Is contact brief or repeated? What's the environment (wet, hot, sharp, moving parts)? Does it need to work with other PPE?
On any Mechanix Wear Product Description Page:
- Check Features icons first (cut, impact, abrasion, heat, water resistance) against the hazard you're protecting for
- Cross-check Intended Uses: Mechanix Wear lists the actual jobs each glove is built for (e.g. heavy fabrication vs. cold storage vs. snow removal). If your task isn't on that list, look at a different glove
- Read Details for how the protection is delivered (liner type, palm reinforcement, TPR guards): this tells you if it holds up to repeated contact or just a one-off
- Confirm Certifications last, as the standard your hazard requires (cut level, impact level)
Match hazard → intended use → construction → certification, in that order. Certification alone, read first, is how people end up with a glove that's rated right and worn wrong.
Why doesn't the highest-rated glove guarantee protection? A glove's test score only measures the glove. Real protection depends on whether it fits the hazard, the task, the worker and the environment. A perfectly-rated glove that's too hot, too bulky, or gets caught on machinery won't protect anyone if it's not worn correctly.
A certification number only tells you the glove passed a lab test. On a Mechanix product page, that's the Certifications block (EN 388, ANSI/ISEA ratings). To know if it'll actually protect your team, check three more sections on the same page:
- Intended Uses: does the listed task match what your people are doing
- Details: look for fit and wearability cues (touchscreen capable, breathable TrekDry, stretch-elastic cuff, dexterity notes). A glove nobody keeps on delivers none of its rated protection
- Size Chart: a poor fit undoes the rating before the shift is over
Rule of thumb: rating tells you what it can do. Details and Intended Uses tell you whether it'll get worn.
How do I find my glove size? Mechanix Wear offers men's and women's glove sizes. View our size chart to determine your glove size.
How do I wash my gloves? Refer to our care guide to learn how to keep your Mechanix Wear gloves fresh and clean
hipping & Delivery
What is the delivery timeframe for my order? Standard shipping typically takes 3 to 5 business days. You will see an estimated delivery date on tracking information once product ships.
How can I track my parcel? Once your order ships, we will send you a confirmation e-mail containing forwarder information and a tracking link and number so you can follow your package in real time. You can also:
- Log into My Account: If you have a Mechanix Wear ID, access our My Account page to find the most up-to-date status of your order.
- Check Order Status: Using your Order ID, access our Track My Order page to find the most up-to-date status of your order.
What happens if I am not home at the time of delivery? The courier will usually leave the package in a safe place, drop it off with a neighbor, or leave a notice with instructions on how to reschedule the delivery or pick it up at a local depot.
Do you ship Internationally? Within EMEA we offer shipping to Italy, France, Germany, UK and Spain.
Do you ship to Canary Islands, Ceuta and Melilla? We do not offer shipping to the Canary Islands, Ceuta or Melilla at this time.
What shipping method do you provide? We ship through a reliable parcel network service at a competitive pricing.
- Cost per parcel is EUR 6,50 for shipping to Germany, Spain, Italy and France, VAT included.
- Cost per parcel is GBP 5,60 for shipping to UK, VAT included.
Payments & Promotions
What payment methods do you accept? We accept credit Cards payment
Is it safe to enter my card details on this website? All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
How can I apply a discount code to my purchase? You can enter your promo code in the "Discount Code" box during checkout. Click "Apply" and the discount will be deducted from your total automatically before payment
Can I apply my tax exemption to an online order? At this time, tax-exempt purchases can't be processed through our website. If you have a valid tax exemption certificate and would like to place an order using it, please contact our Customer Service team directly, and they'll be happy to assist you. Adjustments for sales tax exemptions will not be made after an online order is processed.
Returns & Refunds
What is the Mechanix Wear online store return policy? Mechanix Wear is committed to customer service and makes it easy for you to return or exchange an order bought on our site. Though we expect that you will love your gloves as much as we do, we understand if you would like to return or exchange an item. Refunds and exchanges for a different style or size can be made within 30 days of receipt of the item(s).
Returns can be made on items brought from https://www.mechanix.com/ within 30 days of receipt. Please note, we do not offer a pre-paid label on returns for refunds, unless an item arrives damaged or defective. Your return will be processed upon receipt of the items, and refunds will be issued based on the original form of payment.
Exchanges for a different, similar item can be made on items brought from https://www.mechanix.com/ within 30 days of receipt. Please note, we do not offer a pre-paid label on exchanges, unless an item arrives damaged or defective. Your exchange will be processed upon receipt of the items. Exchanges are subject to availability.
Items retuned or exchanged must be new, unused, in their original packaging, and in the same condition that you received them. Important: items not meeting this requirements will not be accepted and costs of sending them back will be charged to you.
How do I request a return or an exchange? Please contact our customer service team at orders.eu@mechanix.com, and follow our team’s instructions. Items must be new, unused, in their original packaging, and in the same condition that you received them. Important: items not meeting this requirements will not be accepted and costs of sending them back will be charged to you.
What should I do if I receive a defective or incorrect product? Please email our support team immediately at orders.eu@mechanix.com with your order number and a photo of the item, and we will send a replacement.
Who pays for the return shipping costs? We offer free returns for [size exchanges / damaged items]. For regular returns due to a change of mind, the customer will cover the shipping cost.
How long does it take to receive my refund? Once we receive and inspect your returned item, we will process your refund within 3 to 5 business days. The money will be credited back to your original payment method
Orders & Account Management
Can I modify or cancel my order after payment? If you contact our customer support team within 2 business hours of placing your order, we will do our best to modify or cancel it for you.
Do I need to create an account to make a purchase? No, you can check out as a guest. However, creating an account allows you to track orders faster, save your address for future purchases, and join our rewards program.
How can I reset my account password? Click on the "Forgot Password" link on the login page, enter your email address, and we will send you a link to securely reset your password.
Contact Mechanix Wear
What are your business hours? Our business hours are 9:00am – 5:00pm CET.
What are your business locations? View our Company Contact Information