Frequently Asked Questions
Please select from the following Frequintly Asked Questions. Have a question you don't see? Give us a call or email our Customer Service Team.
What is the Mechanix Wear Canada online store return policy?
Mechanix Wear Canada is committed to customer service and makes it easy for you to return or exchange an order bought on our site. Though we expect that you will love your gloves as much as we do, we understand if you would like to return or exchange an item.
Refunds and exchanges for a different style or size can be made within 10 days of purchase. Please email CustomerService-CA@mechanix.com to initiate your refund or exchange.
Your return will be processed upon receipt of the items, and refunds will be issued based on the original form of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Exchanges are subject to availability. A refund will be processed if the product is unavailable.
What shipping methods do you provide?
During the holiday season, you may experience a shipping delay. We will do our best to make sure your order is shipped promptly!
Our deadline for same day shipping is 1:00pm. All orders placed after 1:00pm will be sent the following day. Orders that are placed after our 1:00pm deadline on Friday or on Saturday & Sunday will be shipped the following Monday (unless the Monday is a Stat Holiday).
We offer the following shipping options:
- Canada Post: $5.95 (7-10 Days)
- Loomis Express Ground: $7.95 (3-5 Days)
- Loomis Express Air: $20.00 (1-3 Days)
Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.
If your ship-to is a PO Box or a rural address Please select ‘Canada Post’ as Loomis does not deliver direct to these addresses.
Is the Mechanix Wear Canada online store secure?
Our online store uses sophisticated encryption and authentication tools to maintain the safety of your personal information during your shopping experience. Every bit of your personal information is contained behind our secure network. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
What is Mechanix Wear's warranty?
Mechanix Wear knows quality control is serious business. Therefore, we go to extremes to supervise the manufacturing and material quality of our gloves. We understand our products are put in some extreme situations. Should any Mechanix Wear product not perform to your satisfaction due to a material or craftsmanship defect within 90 days of purchase, we will repair or replace them.
Please telephone or email Mechanix Wear's Customer Satisfaction Department to receive a Return Authorization Number (RA Number).
Please include the following information in your return package:
Mechanix Wear Return Authorization Number.
Your name, return address and telephone number.
A brief description of the problem and service you are requesting.
A copy of the sales receipt.
As required by law, please make sure that products returned for warranty are washed.
Mechanix Wear is not responsible for packages lost in transit.
How do I wash my Mechanix gloves?
Product specific washing and care instructions are indicated on the original product packaging at purchase.
Most Mechanix Wear gloves are 100% machine washable:
Generally, we recommend machine-washing your gloves in cold water using a mild laundry detergent. Do NOT use bleach or solvents. We also recommend air-drying your gloves to maintain proper sizing. Do NOT machine dry or expose the gloves to a heat source other than indirect sunlight.
Mechanix Wear Commercial Grade™ Leather gloves feature machine washable leather. We recommend washing your gloves periodically to remove salt and mineral build-up from perspiration. Machine wash in cold water using a mild laundry detergent. Do NOT use bleach or solvents. We recommend air-drying your gloves to maintain proper sizing and preserve material quality. Do NOT machine dry.
Mechanix Wear CarbonX® fire-retardant gloves require gentle cleaning due to the natural leather palm. We recommend cleaning your CarbonX® gloves with a damp cloth to preserve the material quality. Do NOT machine dry or expose the gloves to a heat source other than indirect sunlight.
Mechanix Wear Cold Weather gloves are recommended to be hand washed with a mild laundry detergent and air-dried to preserve material quality and proper sizing. Do NOT machine dry or expose the gloves to a heat source other than indirect sunlight.
How do I find my glove size?
Mechanix Wear offers men's, women's and kids glove sizes.
Where can I find Mechanix Wear Canada product?
You can find Mechanix Wear product at over 15,000 retail stores, including all Wal-Mart and Lowe's stores. Please call us toll-free for more information at (877) 278-5822.
Where does my order ship from?All Canadian orders are shipped from Mississauga, Ontario Canada.
What are Mechanix Wear Canada’s payment options
We accept Master Card and Visa as payment options.
In addition to payment via credit card, our online store now accepts gift cards. During checkout, use your 16-digit gift code balance toward your order.
How do I track my order?
There are two ways to track your order:
My Account: If you have a Mechanix Wear ID, access our My Account page to find the most up-to-date status of your order.
Order Status: Using your Order ID, access our Track My Order page to find the most up-to-date status of your order.
If you have trouble using My Account or Order Status, please call our Customer Satisfaction department at: (877) 278-5822.
What are your business hours?
Our business hours are 9:00am – 5:30pm Pacific Standard Time.
Mechanix Wear Canada is closed during Provincial Holidays.