Warranty & Consumer Rights (Australia)

At Mechanix Wear, we are committed to delivering high-quality products to our customers. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. As a consumer, you are entitled to rights and remedies under the Competition and Consumer Act 2010 (Cth) (“the Act”).

Your Rights
Under Australian Consumer Law, our products must:

• Be of acceptable quality, safe and free from defects,
• Be fit for purpose,
• Match their description or sample.

If a product does not meet these guarantees, you may be entitled to a remedy such as repair, replacement, or refund, depending on the nature of the issue.

How to Make a Claim
If you believe your product does not meet these guarantees, you should return the product to the place of purchase, along with proof of purchase, to seek a remedy.

This is because, under Australian Consumer Law, the seller (retailer) is responsible for providing a remedy in the first instance.

If you require further assistance, you may also contact Mechanix Wear:

• Email: customerservice-ap@mechanix.com
• Phone: 1 300 731 336

Important Information

• Remedies are provided in accordance with Australian Consumer Law.
• The type of remedy will depend on whether the issue is classified as a major or minor failure.
• Consumer guarantees apply for a reasonable period, depending on the nature, price, and expected life of the product.
• Please note that normal wear and tear, misuse, or damage resulting from improper use or handling is not considered a product fault and is not covered under these consumer guarantees.

Nothing in this statement is intended to limit or exclude your rights under the Australian Consumer Law.