Frequently Asked Questions

Please select from the categories above and from the questions below.  It is our goal to make sure you get all of your questions answered professionally and promptly.  If you can't find the answer to the question, please contact Customer Service.

  1. What is the Mechanix Wear online store return policy?
  2. What shipping methods do you provide?
  3. Is the Mechanix Wear online store secure?
  4. What is Mechanix Wear's warranty?
  5. Does Mechanix Wear's online store support International orders?
  • 1. What is the Mechanix Wear online store return policy?

    Mechanix Wear makes it easy for you to return or exchange an order.  Though we expect that you’ll love your gloves as much as we do, we understand if you would like to return or exchange an item.

    Exchanges can be made for a different style or size.  Your return will be processed within 48 hours of being received, and refunds will be issued based on the original form of payment.  Please allow 1-2 billing cycles for the refund credit to appear on your statement.

    Exchanges are subject to availability.  A refund will be processed if the product is unavailable.

  • 2. What shipping methods do you provide?

    During the holiday season, you may experience a shipping delay. We will do our best to make sure your order is shipped promptly!

    All orders placed after our 1:00pm deadline on Friday and orders that are placed on Saturday and Sunday, will be shipped the following Monday.

    We offer the following shipping options in addition to our Ground service:

    • Standard Ground: FREE
    • FedEx Two Day: $20
    • FedEx Next Day: $30
    • UPS International: $60 - Taxes & Duties not included.

    Refunds on Shipping: If we make a mistake and send you the wrong order or you receive damaged product, we will refund all shipping charges to your credit card.

    Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.

    APO/FPO: If your ship-to is a PO Box or APO/FPO, please select "USPS with Delivery Confirmation."

  • 3. Is the Mechanix Wear online store secure?

    Our online store uses sophisticated encryption and authentication tools to maintain the safety of your personal information during your shopping experience. Every bit of your personal information is contained behind our secure network. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.

  • 4. What is Mechanix Wear's warranty?

    Mechanix Wear knows quality control is serious business. Therefore, we go to extremes to supervise the manufacturing and material quality of our gloves. We understand our products are put in some extreme situations. Should any Mechanix Wear product not perform to your satisfaction due to a material or craftsmanship defect within 90 days of purchase we will repair or replace them.

    Please telephone Mechanix Wear's Customer Satisfaction Department to receive a Return Authorization Number (RA Number).

    Please include the following information in your return package:

    • Mechanix Wear Return Authorization Number.
    • Your name, return address and telephone number.
    • A brief description of the problem and service you are requesting.
    • A copy of the sales receipt.
    • As required by law, please make sure that products returned for warranty are washed.

    When packaging your product:

    • Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product.
    • Mechanix Wear is not responsible for packages lost in transit.

    Please reference your assigned Return Authorization Number on the outside of your package. Failure to do so may cause a delay in processing your claim.

  • 5. Does Mechanix Wear's online store support International orders?

    We are proud to announce that we do support international orders.  During the checkout process make sure to check the box that says, "This is an international address," and follow the instructions.