Frequently Asked Questions

Please select from the categories and questions below.  It is our goal to make sure you get all of your questions answered professionally and promptly.  If you can't find the answer to the question, please contact Customer Service.

  1. What is the Mechanix Wear online store return policy?

    Mechanix Wear makes it easy for you to return or exchange an order.  Though we expect that you’ll love your gloves as much as we do, we understand if you would like to return or exchange an item.

    Exchanges can be made for a different style or size.  Your return will be processed within 48 hours of being received, and refunds will be issued based on the original form of payment.  Please allow 1-2 billing cycles for the refund credit to appear on your statement.

    Exchanges are subject to availability.  A refund will be processed if the product is unavailable.

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  2. What shipping methods do you provide?

    During the holiday season, you may experience a shipping delay. We will do our best to make sure your order is shipped promptly!

    All orders placed after our 1:00pm deadline on Friday and orders that are placed on Saturday and Sunday, will be shipped the following Monday.

    We offer the following shipping options in addition to our Ground service:

    • Standard Ground: FREE
    • FedEx Two Day: $20
    • FedEx Next Day: $30
    • UPS International: $60 - Taxes & Duties not included.

    Refunds on Shipping: If we make a mistake and send you the wrong order or you receive damaged product, we will refund all shipping charges to your credit card.

    Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.

    APO/FPO: If your ship-to is a PO Box or APO/FPO, please select "USPS with Delivery Confirmation."

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  3. Is the Mechanix Wear online store secure?

    Our online store uses sophisticated encryption and authentication tools to maintain the safety of your personal information during your shopping experience. Every bit of your personal information is contained behind our secure network. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.

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  4. What is Mechanix Wear's warranty?

    Mechanix Wear knows quality control is serious business. Therefore, we go to extremes to supervise the manufacturing and material quality of our gloves. We understand our products are put in some extreme situations. Should any Mechanix Wear product not perform to your satisfaction due to a material defect or craftsmanship defect within 90 days of purchase, we replace them.

    Please call Mechanix Wear's Customer Satisfaction Department to receive a Return Authorization Number (RA Number).

    Please include the following information in your return package:

    • Mechanix Wear Return Authorization Number.
    • Your name, return address and telephone number.
    • A brief description of the problem and service you are requesting.
    • A copy of the sales receipt.
    • As required by law, please make sure that products returned for warranty are washed.

    When packaging your product:

    • Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product.
    • Mechanix Wear is not responsible for packages lost in transit.

    Please reference your assigned Return Authorization Number on the outside of your package. Failure to do so may cause a delay in processing your claim.

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  5. Does Mechanix Wear's online store support International orders?

    We are proud to announce that we do support international orders.  During the checkout process make sure to check the box that says, "This is an international address," and follow the instructions.

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  6. How do I wash my Mechanix gloves?

    Product specific washing and care instructions are indicated on the original product packaging at purchase.

    Most Mechanix Wear gloves are 100% machine washable:

    • Generally, we recommend machine-washing your gloves in cold water using a mild laundry detergent. Do NOT use bleach or solvents. We also recommend air-drying your gloves to maintain proper sizing. Do NOT machine dry or expose the gloves to a heat source other than indirect sunlight.
    • Mechanix Wear Commercial Grade™ Leather gloves feature machine washable leather. We recommend washing your gloves periodically to remove salt and mineral build-up from perspiration. Machine wash in cold water using a mild laundry detergent. Do NOT use bleach or solvents. We recommend air-drying your gloves to maintain proper sizing and preserve material quality. Do NOT machine dry.
    • Mechanix Wear CarbonX® fire-retardant gloves require gentle cleaning due to the natural leather palm. We recommend cleaning your CarbonX® gloves with a damp cloth to preserve the material quality. Do NOT machine dry or expose the gloves to a heat source other than indirect sunlight.
    • Mechanix Wear Cold Weather gloves are recommended to be hand washed with a mild laundry detergent and air-dried to preserve material quality and proper sizing. Do NOT machine dry or expose the gloves to a heat source other than indirect sunlight.
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  7. How do I find my glove size?

    We offer a glove sizing chart for all men and women's sizes.

    Click here to download our Glove Sizing chart. 

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  8. Where can I find Mechanix Wear product?

    You can find Mechanix Wear product at over 15,000 retail stores, including all Wal Mart and Lowe's stores. Please call us direct for more information, the phone number is (800) 222-4296.

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  9. What are Mechanix Wear's shipping and delivery options?

    Orders placed by 1:00pm PST will be shipped the same day. For orders placed after our deadline, we will do our best to ship the same day or the very next morning.

    We offer the following shipping options:

    • Standard Ground: FREE
    • FedEx Two Day: $20
    • FedEx Next Day: $30
    • UPS International: $60 - Taxes & Duties not included.

    Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.

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  10. Where does my order ship from?

    All orders are shipped from Valencia, California.

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  11. What are Mechanix Wear's online payment options?

    We accept American Express, Discover, Master Card and Visa as payment options when ordering on our website. If you would like to pay with a check or money please call (800) 222-4296 and ask for our Customer Satisfaction Dept and one of our representatives will assist you.

    In addition to payment via credit card, our online store now accepts gift cards. During checkout, use your 16-digit gift code balance toward your order.

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  12. How do I track my order?

    There are two ways to track your order:

    • My Account: If you have a Mechanix Wear ID, access our My Account page to find the most up-to-date status of your order.
    • Order Status: Using your Order ID, access our Track My Order page to find the most up-to-date status of your order.

    If you have trouble using My Account or Order Status, please call our Customer Satisfaction department at: (800) 222-4296.

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  13. How do I check my gift card balance?

    To check your gift card balance, use our Gift Card Balance page.

    Enter your 16-digit code and click "Check your Balance."

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  14. What are your business hours?

    Our business hours are 7:30am – 5:00pm Pacific Standard Time.

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