Please select from the categories above and from the questions below. It is our goal to make sure you get all of your questions answered professionally and promptly. If you can't find the answer to the question, please contact Customer Service.
Mechanix Wear makes it easy for you to return or exchange an order. Though we expect that you’ll love your gloves as much as we do, we understand if you would like to return or exchange an item.
Exchanges can be made for a different style or size. Your return will be processed within 48 hours of being received, and refunds will be issued based on the original form of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Exchanges are subject to availability. A refund will be processed if the product is unavailable.TOP
Orders placed by 1:00pm PST will be shipped the same day. For orders placed after our deadline, we will do our best to ship the same day or the very next morning. All orders placed after our 1:00pm deadline on Friday and orders that are placed on Saturday and Sunday, will be shipped the following Monday.
We offer the following shipping options in addition to our Ground service:
Refunds on Shipping: If we make a mistake and send you the wrong order or you receive damaged product, we will refund all shipping charges to your credit card.
Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.
PO Boxes, APO/FPO: If your ship-to is a PO Box or APO/FPO, please select "USPS with Delivery Confirmation."TOP
Our online store uses sophisticated encryption and authentication tools to maintain the safety of your personal information during your shopping experience. Every bit of your personal information is contained behind our secure network. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.TOP
For over 25 years Mechanix Wear has tested, refined and utilized the very latest in materials and construction methods. All Mechanix Wear products are made by people who care very deeply about quality and craftsmanship. However, we understand sometime our products are put in some extreme situations. Should any Mechanix Wear product not perform to your satisfaction and fail because of a material or manufacturing defect within 90 days of purchase we will repair or replace them no questions asked. We value your opinion and we hope you’ll tell us how and why the product did not live up to your expectations. That ensures a better product.
Please telephone Mechanix Wear's Customer Satisfaction Department to receive a Return Authorization Number (RA Number).
Please include the following information in your return package:
When packaging your product:
Please reference your assigned Return Authorization Number on the outside of your package. Failure to do so may cause a delay in processing your claim.
We are proud to announce that we do support international orders. During the checkout process make sure to check the box that says, "This is an international address," and follow the instructions.TOP