Magazine

Customer Service

Return Policy:

Mechanix Wear makes it easy for you to return or exchange an order.  Though we expect that you’ll love your gloves as much as we do, we understand if you would like to return or exchange an item.
 
Exchanges can be made for a different style or size.  Your return will be processed within 48 hours of being received, and refunds will be issued based on the original form of payment.  Please allow 1-2 billing cycles for the refund credit to appear on your statement.
 
Exchanges are subject to availability.  A refund will be processed if the product is unavailable.

Shipping:

Orders placed by 1:00pm PST will be processed the same day & shipped within the same week. For orders placed after our deadline, we will do our best to process the same day or the very next morning. All orders placed after our 1:00pm PST deadline on Friday and orders that are placed on Saturday and Sunday, will be processed the following Monday.

We offer the following shipping options in addition to our Ground service:

  • UPS Two Day Air: $30
  • UPS Next Day Air: $40
  • UPS International: $60 - Taxes & Duties not included.

Refunds on Shipping: If we make a mistake and send you the wrong order or you receive damaged product, we will refund all shipping charges to your credit card.
 
Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.
 
PO Boxes, APO/FPO: If your ship-to is a PO Box or APO/FPO, please select "USPS with Delivery Confirmation."

Secure Shopping:

Our online store uses sophisticated encryption and authentication tools to maintain the safety of your personal information during your shopping experience. Every bit of your personal information is contained behind our secure network. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.

Warranty:

All Mechanix Wear products are warranted against material and craftsmanship defects and are covered for 90 days from the original purchase date. Please telephone Mechanix Wear's Customer Satisfaction Department to receive a Return Authorization Number (RA Number).

Please include the following information in your return package:

  • Mechanix Wear Return Authorization Number.
  • Your name, return address and telephone number.
  • A brief description of the problem and service you are requesting.
  • A copy of the sales receipt. 
  • As required by law, please make sure that products returned for warranty are washed.

When packaging your product:

  • Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Mechanix Wear is not responsible for packages lost in transit.
  • Reference your assigned Return Authorization Number on the outside of your package. Failure to do so may cause a delay in processing your claim.

Extraordinary wear and tear is welcomed. We take all feedback into consideration in the research and development of our gloves. For more information on Mechanix Wear's warranty policy or general information on our product, please contact Mechanix Wear's Customer Satisfaction Department.

Thank you,

Mechanix Wear Team